2020-05-21T18:34:09+00:00
AUTOMATE

Conversational Experiences with CX & ChatBOTs

Interpret digital body language, accelerate customer engagement and drive efficient conversations.

What we do

Map the business objectives and design product features

Designing, development, testing of rule / AI based intelligent ChatBOTs

Integrate the bot platform with existing systems, messaging apps & digital assistants

Adapting existing content and workflows onto the ChatBOT platform

How we can help

Build Business Driven BOTs

Intuitive and easy-to-use platform ensures you’re able to build automation journeys without IT support.

Self-learning Capabilities

Robust ML/ NLP models, feedback loops, bot training through supervised and unsupervised training.

Highly Secure

Built-in control for user access, periodic data purging, SSO based authentication, system checks and balances.

Scalable & Future Driven

Vertical and function ready from the day one, readily available integrations with Microsoft, SAP, Salesforce, Personal Assistants, Messaging Platforms etc.,

The I3 of Conversational Apps

Interface

This is the interface between the ChatBOT and the human user either through your company app/side or on their messaging app.

Natural Language Processing (NLP) is used to understand what the customer is asking and use AI speech platforms to respond with context and allow a natural sounding conversation.

Intelligence

The intelligence allows the ChatBOT to understand and solve customer queries and to learn from each interaction.

Problem-solving can be through pre-defined rules in a decision tree and can be augmented with Machine Learning techniques to address queries where experts have not defined the answers to common problems.

Integration

The ChatBOTs shall be integrated with other systems and platforms, including integration with workforce management systems to gain access to human agents.

Popular integrations include popular messaging platforms like Microsoft Teams, Slack, Facebook Messenger, WhatsApp, Telegram and digital assistants like Alexa, Google Assistant and many more.

Technology Expertise

IMSS is powered by a powerful network of partners and vendors who are market leaders in their domains. This helps us to bring our clients – the best specialized skills, tools and platforms and the newest IT solutions available. Below is a small glimpse at our technology expertise:

Why IMSS

Clients choose us because of our ability to improve business agility and reduce costs. We are differentiated by our proven ability to:

Client and Domain Centric Model

with certified developers and dedicated teams for each platform.

Easily infiltrate

new markets and glean new insights.

2X faster delivery of chatBOT integrations

with FTR (First Time Right) performance which assure you high quality deliveries.

What we think

Explore our blog for impactful resources, insightful articles, personal reflections and ideas that inspire action on the topics you care about. Read inspiring stories, insights, tips and tools on using digital transformation.

Evolving the IMSS identity.
Blogs & News

Evolving the IMSS identity.

A new brand identity and updated website makes IMSS more easier, accessible and useful to our customers, partners and employees.
IMSS helps governments across India take COVID measures with the help of RPA along with UiPath and Partners
Automate

IMSS helps governments across India take COVID measures with the help of RPA along with UiPath and Partners

IMSS RPA has helped make the workload faster with accurate output, despite limited staff and a surge of information during COVID. We were able to help governments across India take proper measures with the help of this data.
Digital to navigate through COVID and beyond. Get back on your feet with the new normal.
Insights & Perspectives

Digital to navigate through COVID and beyond. Get back on your feet with the new normal.

As economies continue to reopen, companies are planning divergent approaches. IMSS offers perspective on how organizations can prepare for the next normal.
Helpful RPA solutions for businesses from IMSS on COVID-19
Automate

Helpful RPA solutions for businesses from IMSS on COVID-19

The IMSS RPA Center helps you automate tasks that must happen even during crisis, help business running and create a security blanket so that your employees can focus on staying safe and meeting customer needs effectively. Here are some of the ways specific to COVID-19 processes where IMSS can help you.
Ensure your business continuity during COVID-19 with solutions from IMSS
Blogs & News

Ensure your business continuity during COVID-19 with solutions from IMSS

IMSS continues to support companies during COVID-19 pandemic by using RPA, Data and Analytics in new ways to help their business productive and get back on track quickly.
Keeping our employees, customers and partners safe during Coronavirus outbreak
Blogs & News

Keeping our employees, customers and partners safe during Coronavirus outbreak

The impact of the coronavirus (COVID-19) outbreak continues to evolve rapidly. The safety of our customers and employees is and always will be our top priority.
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Where is DevOps going from here in 2020 ? DevOps is maturing and organizations are catching up to the trends of DevSecOps, cloud-native DevOps, possibilities of further automation and more. Security continued to become more tightly integrated with development lifecycles…
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Blogs & News

Join us for a coffee and a conversation at #GITEX2019 ‘ 7A-C10 We will be back at GITEX 2019 and on behalf of the Integra Group, I cordially invite you to attend the GITEX Technology Week 2019, the region’s largest…
IMSS is listed as one of the ‘Top 10 Most Promising Office Automation Solution Providers 2019
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IMSS is listed as one of the ‘Top 10 Most Promising Office Automation Solution Providers 2019

IMSS is listed as one of the ‘Top 10 Most Promising Office Automation Solution Providers 2019 Read the full article at https://www.siliconindia.com/digital-magazine/office-automation-july-2019/#page=24
How IMSS helps companies avoid a bipolar experience with RPA, especially for small & medium sized businesses.
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How IMSS helps companies avoid a bipolar experience with RPA, especially for small & medium sized businesses.

How IMSS helps companies avoid a bipolar experience with RPA, especially for small & medium sized businesses. RPA has already made tremendous impact on businesses looking to add efficiency and save costs. RPA BOTs automate high volume, repeatable tasks within existing…
IMSS is featured in October issue of The CEO Magazine
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IMSS is featured in October issue of The CEO Magazine

IMSS is featured in October issue of The CEO Magazine Follow this link to read the full article. http://magazine.theceo.in/robotic-technology-2018/#p=52 Excerpt We want IMSS to be a brand which people can relate to, want to befriend its personality and feel more…
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Something for Everyone with DXP. As we help our clients to converge myriad of digital technologies including portals, CMS, analytics, mobile apps, cloud systems and many more into unified experiences, traditionally at IMSS, we never stopped to equip ourselves with…
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