What we do
Map the business objectives and design product features
Designing, development, testing of rule / AI based intelligent ChatBOTs
Integrate the bot platform with existing systems, messaging apps & digital assistants
Adapting existing content and workflows onto the ChatBOT platform
How we can help
Build Business Driven BOTs
Intuitive and easy-to-use platform ensures you’re able to build automation journeys without IT support.
Robust ML/ NLP models, feedback loops, bot training through supervised and unsupervised training.
Built-in control for user access, periodic data purging, SSO based authentication, system checks and balances.
Scalable & Future Driven
Vertical and function ready from the day one, readily available integrations with Microsoft, SAP, Salesforce, Personal Assistants, Messaging Platforms etc.,
The I3 of Conversational Apps
This is the interface between the ChatBOT and the human user either through your company app/side or on their messaging app.
Natural Language Processing (NLP) is used to understand what the customer is asking and use AI speech platforms to respond with context and allow a natural sounding conversation.
The intelligence allows the ChatBOT to understand and solve customer queries and to learn from each interaction.
Problem-solving can be through pre-defined rules in a decision tree and can be augmented with Machine Learning techniques to address queries where experts have not defined the answers to common problems.
The ChatBOTs shall be integrated with other systems and platforms, including integration with workforce management systems to gain access to human agents.
Popular integrations include popular messaging platforms like Microsoft Teams, Slack, Facebook Messenger, WhatsApp, Telegram and digital assistants like Alexa, Google Assistant and many more.
IMSS is powered by a powerful network of partners and vendors who are market leaders in their domains. This helps us to bring our clients – the best specialized skills, tools and platforms and the newest IT solutions available. Below is a small glimpse at our technology expertise:
Clients choose us because of our ability to improve business agility and reduce costs. We are differentiated by our proven ability to:
Client and Domain Centric Model
with certified developers and dedicated teams for each platform.
new markets and glean new insights.
2X faster delivery of chatBOT integrations
with FTR (First Time Right) performance which assure you high quality deliveries.
What we think
Explore our blog for impactful resources, insightful articles, personal reflections and ideas that inspire action on the topics you care about. Read inspiring stories, insights, tips and tools on using digital transformation.