COVID Recovery & Reboot
We’re focusing our efforts to create solutions that keep people healthy and businesses running. From supporting the mobile workforce to guiding industries through their response to the pandemic, we’re here to help.
How we are keeping our employees, customers and partners safe.
Intelligent Process Automation
Organizations must respond rapidly to maintain continuity and to de-risk their operations to serve their businesses now, and in the future.
Adopting a digital robotic workforce can help organizations across industries—from oil and gas to communications and media—to diffuse enterprise risk. And automating routine tasks with human+machine models, where everyone is a knowledge worker, can also help to serve businesses now, and to position them for growth post-COVID-19.
Now, more than ever, organizations must focus attention on those areas that can thrive in a post-COVID-19 world. We’ve identified five ways to help organizations achieve intelligent, resilient operations.
Conversational Apps & ChatBOTs
The impact of the coronavirus outbreak requires companies to move at an unprecedented speed and that means re-evaluating how contact centers are leveraged, how employees deliver relevant customer experiences, where they work, and how digital channels can be used to support the increase in contact center volume.
During this time, leaders that can shift to new ways of working help to reduce potential revenue loss, forge new levels of trust with their workforce, and position their businesses for renewed growth once the pandemic subsides. Consider banking, for example, where social distancing restrictions will push customers toward digital channels for service and increase the need for a connected, responsive team.
During times of crisis, contact centers are crucial. We recommend that contact center executives address these challenges by deploying ChatBOTs across their user and customer interaction continuum.
Cloud & Low-code Applications
COVID-19 is pushing companies to rapidly operate in new ways, and systems resilience is being tested as never before.
As businesses juggle a range of new systems priorities and challenges― business continuity risks, sudden changes in volume, real-time decision-making, workforce productivity, security risks―leaders must act quickly to address immediate systems resilience issues and lay a foundation for the future.
To help business leaders manage the impact of COVID-19, we have identified easier ways to deliver apps using Cloud and Low-code App platforms which can act as foundational blocks of systems resilience that will enable a quick and reliable response to business challenges.
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What we think
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