2020-05-27T00:40:06+00:00

3A DIGITAL STRATEGY

COVID-19: Managing the human and business impact

COVID Recovery & Reboot

We’re focusing our efforts to create solutions that keep people healthy and businesses running. From supporting the mobile workforce to guiding industries through their response to the pandemic, we’re here to help.

How we are keeping our employees, customers and partners safe.

Reboot Ops

Intelligent Process Automation

Organizations must respond rapidly to maintain continuity and to de-risk their operations to serve their businesses now, and in the future.

Adopting a digital robotic workforce can help organizations across industries—from oil and gas to communications and media—to diffuse enterprise risk. And automating routine tasks with human+machine models, where everyone is a knowledge worker, can also help to serve businesses now, and to position them for growth post-COVID-19.

Now, more than ever, organizations must focus attention on those areas that can thrive in a post-COVID-19 world. We’ve identified five ways to help organizations achieve intelligent, resilient operations.

Learn more about automation from IMSS ⟶

Reboot Interactions

Conversational Apps & ChatBOTs

The impact of the coronavirus outbreak requires companies to move at an unprecedented speed and that means re-evaluating how contact centers are leveraged, how employees deliver relevant customer experiences, where they work, and how digital channels can be used to support the increase in contact center volume.

During this time, leaders that can shift to new ways of working help to reduce potential revenue loss, forge new levels of trust with their workforce, and position their businesses for renewed growth once the pandemic subsides. Consider banking, for example, where social distancing restrictions will push customers toward digital channels for service and increase the need for a connected, responsive team.

During times of crisis, contact centers are crucial. We recommend that contact center executives address these challenges by deploying ChatBOTs across their user and customer interaction continuum.

Transform with CX from IMSS ⟶

Reboot Systems

Cloud & Low-code Applications

COVID-19 is pushing companies to rapidly operate in new ways, and systems resilience is being tested as never before.

As businesses juggle a range of new systems priorities and challenges― business continuity risks, sudden changes in volume, real-time decision-making, workforce productivity, security risks―leaders must act quickly to address immediate systems resilience issues and lay a foundation for the future.

To help business leaders manage the impact of COVID-19, we have identified easier ways to deliver apps using Cloud and Low-code App platforms which can act as foundational blocks of systems resilience that will enable a quick and reliable response to business challenges.

Learn more about Cloud solutions from IMSS ⟶

Reboot your Software Development with IMSS

Talent as a Service (TaaS)

Better talent, certified developers, flexible business models, accessible for every business as and when you need it.

What we think

Explore our blog for impactful resources, insightful articles, personal reflections and ideas that inspire action on the topics you care about. Read inspiring stories, insights, tips and tools on using digital transformation.

Evolving the IMSS identity.
Blogs & News

Evolving the IMSS identity.

A new brand identity and updated website makes IMSS more easier, accessible and useful to our customers, partners and employees.
IMSS helps governments across India take COVID measures with the help of RPA along with UiPath and Partners
Automate

IMSS helps governments across India take COVID measures with the help of RPA along with UiPath and Partners

IMSS RPA has helped make the workload faster with accurate output, despite limited staff and a surge of information during COVID. We were able to help governments across India take proper measures with the help of this data.
Digital to navigate through COVID and beyond. Get back on your feet with the new normal.
Insights & Perspectives

Digital to navigate through COVID and beyond. Get back on your feet with the new normal.

As economies continue to reopen, companies are planning divergent approaches. IMSS offers perspective on how organizations can prepare for the next normal.
Helpful RPA solutions for businesses from IMSS on COVID-19
Automate

Helpful RPA solutions for businesses from IMSS on COVID-19

The IMSS RPA Center helps you automate tasks that must happen even during crisis, help business running and create a security blanket so that your employees can focus on staying safe and meeting customer needs effectively. Here are some of the ways specific to COVID-19 processes where IMSS can help you.
Ensure your business continuity during COVID-19 with solutions from IMSS
Blogs & News

Ensure your business continuity during COVID-19 with solutions from IMSS

IMSS continues to support companies during COVID-19 pandemic by using RPA, Data and Analytics in new ways to help their business productive and get back on track quickly.
Keeping our employees, customers and partners safe during Coronavirus outbreak
Blogs & News

Keeping our employees, customers and partners safe during Coronavirus outbreak

The impact of the coronavirus (COVID-19) outbreak continues to evolve rapidly. The safety of our customers and employees is and always will be our top priority.
Where is DevOps going from here in 2020 ?
Assure

Where is DevOps going from here in 2020 ?

Where is DevOps going from here in 2020 ? DevOps is maturing and organizations are catching up to the trends of DevSecOps, cloud-native DevOps, possibilities of further automation and more. Security continued to become more tightly integrated with development lifecycles…
Role of IMSS in the Fintech hub of Europe
Accelerate

Role of IMSS in the Fintech hub of Europe

Role of IMSS in the Fintech hub of Europe London is home to many financial services companies and also where many big banks have European or global headquarters. the financial crisis of 2007 -which caused many layoffs in the sector-paired…
Blogs & News

Join us for a coffee and a conversation at #GITEX2019 ‘ 7A-C10 We will be back at GITEX 2019 and on behalf of the Integra Group, I cordially invite you to attend the GITEX Technology Week 2019, the region’s largest…
IMSS is listed as one of the ‘Top 10 Most Promising Office Automation Solution Providers 2019
Blogs & News

IMSS is listed as one of the ‘Top 10 Most Promising Office Automation Solution Providers 2019

IMSS is listed as one of the ‘Top 10 Most Promising Office Automation Solution Providers 2019 Read the full article at https://www.siliconindia.com/digital-magazine/office-automation-july-2019/#page=24
How IMSS helps companies avoid a bipolar experience with RPA, especially for small & medium sized businesses.
Automate

How IMSS helps companies avoid a bipolar experience with RPA, especially for small & medium sized businesses.

How IMSS helps companies avoid a bipolar experience with RPA, especially for small & medium sized businesses. RPA has already made tremendous impact on businesses looking to add efficiency and save costs. RPA BOTs automate high volume, repeatable tasks within existing…
IMSS is featured in October issue of The CEO Magazine
Blogs & News

IMSS is featured in October issue of The CEO Magazine

IMSS is featured in October issue of The CEO Magazine Follow this link to read the full article. http://magazine.theceo.in/robotic-technology-2018/#p=52 Excerpt We want IMSS to be a brand which people can relate to, want to befriend its personality and feel more…
5 pitfalls leaders need to avoid in their digital transformation (DX) journey
Accelerate

5 pitfalls leaders need to avoid in their digital transformation (DX) journey

5 pitfalls leaders need to avoid in their digital transformation (DX) journey As the global economy is increasingly being driven and disrupted by technology, digital transformation has become a critical part of the boardroom agenda for enterprises of all sizes…
All new website at imss.work – Our first step towards decoupled CMS and ultimately a DXP
Blogs & News

All new website at imss.work – Our first step towards decoupled CMS and ultimately a DXP

Something for Everyone with DXP. As we help our clients to converge myriad of digital technologies including portals, CMS, analytics, mobile apps, cloud systems and many more into unified experiences, traditionally at IMSS, we never stopped to equip ourselves with…
MicroServices – Next step in apps
Accelerate

MicroServices – Next step in apps

Monolithic architectures aren’t an option anymore and microservices is the way to go. Monolithic architectures aren’t an option anymore and microservices is the way to go. Recently many organizations are moving towards microservices based applications rather than having large, monolithic…
5 tips to improve your MySQL Database performance.
Accelerate

5 tips to improve your MySQL Database performance.

5 tips to improve your MySQL Database performance. Hello. Are You Looking to be a MySQL Database Expert! You can be one, try out the tips below. It’s easy to start using database, but still one need to fine tune…
5 Prominent Ways Retailers Can Leverage The Power Of Mobile Apps
Accelerate

5 Prominent Ways Retailers Can Leverage The Power Of Mobile Apps

5 Prominent Ways Retailers Can Leverage The Power Of Mobile Apps Technologies like Bluetooth Smart, RFID, Beacons and Sensors that form the Internet of Things are already transforming the shopping into information oriented experiences. Every vertical in the retail industry…
Is your business fully utilizing today’s Mobile Capabilities?
Accelerate

Is your business fully utilizing today’s Mobile Capabilities?

Is your business fully utilizing today’s Mobile Capabilities? Computing platforms have drastically evolved from Mainframe Computers that occupied a large room to today’s sleek Smartphones which fits in our palm. “Today, your cell phone has more computing power than all…
Starting a BPM project ? Here is a checklist.
Automate

Starting a BPM project ? Here is a checklist.

Starting a BPM project ? Here is a checklist. Are you exploring to build a BPM solution for your organization? Feeling overwhelmed when looking at all the processes and their complexity? Wondering how to get started? If yes, here is…
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